Contact Us

Thank you for visiting velqiino!

We're happy to help with your questions and make your shopping experience as convenient as possible. Whether you need information about our products, assistance with an order, or guidance on shipping, returns, or refunds, our customer support team is here to help.

How Can We Help You?

You can contact us for assistance with the following topics:

  • Product Inquiries: Questions about product descriptions, features, specifications, or other product information.

  • Order Support: Assistance with order confirmations, order details, or requests to change or cancel an order.

  • Shipping and Delivery: Questions about shipping options, estimated delivery times, tracking information, or delivery issues.

  • Returns and Refunds: Information about return eligibility, return procedures, refund requests, and refund status.

  • General Inquiries: Questions about velqiino, our services, or our store policies.

Contact Information

Brand Name: velqiino

Company Name: Guangzhou Yulan Culture Co., Ltd.

Customer Support Email: service@velqiino.com

Phone: +86 20 38556025

Business Address: Room 306, No. 36 Houyuan Road, Tianhe District, Guangzhou City, Guangdong Province, China

Order Assistance

If you have a question about an existing order, please include your order number and the email address used when placing your purchase. These details will help us identify your order and review your inquiry.

If you need to change or cancel an order, please contact us as soon as possible. Whether a change or cancellation can be accommodated depends on the current order status and applicable requirements.

Email: service@velqiino.com

Returns and Refunds

If you wish to return an item or request a refund, please contact our customer support team before sending any product back.

Our Return & Refund Policy explains the applicable return conditions, request procedures, return shipping responsibilities, and refund process.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us with your order number and a description of the issue. Photos of the item and packaging may also help us review your request.

Please do not send returned items before receiving instructions from our customer support team. Our business address is not necessarily the return shipping address.

Email: service@velqiino.com

Our Commitment to You

At velqiino, we value clear communication and a convenient shopping experience. We strive to provide helpful information, review customer inquiries carefully, and explain the appropriate next steps for order-related concerns.

We appreciate your questions and feedback and welcome the opportunity to assist you.

Thank you for choosing velqiino. We look forward to helping you!