Shipping Policy

Last Updated: October 29, 2026

Thank you for shopping with velqiino.

This Shipping Policy explains our shipping destinations, available shipping methods, shipping fees, estimated delivery times, order tracking, and procedures for addressing delivery issues.

Please review this policy before placing an order.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

When placing an order, please provide complete and accurate shipping information, including your full name, street address, city, state, ZIP code, and contact details.

Available shipping options and fees may depend on your order and delivery address. Please review the shipping methods and applicable charges displayed at checkout before completing your purchase.

2. Shipping Methods and Fees

We currently offer the following shipping options for eligible orders within the United States.

Standard Shipping

  • Shipping Fee: $3.99

  • Eligible Order Value: $0.00–$38.99

  • Estimated Delivery Time: 10–15 business days

Free Standard Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10–15 business days

Free Standard Shipping is available for eligible orders totaling $39.00 or more, subject to the conditions displayed at checkout.

The final shipping fee and available shipping options will be displayed during checkout before you complete your purchase.

3. Order Processing and Shipment

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The estimated delivery times listed in this policy should be considered alongside any processing time required before shipment. The total time required to receive an order may therefore vary.

We will make reasonable efforts to process orders and arrange shipment in a timely manner.

4. Estimated Delivery Times

Our current estimated shipping times are:

  • Standard Shipping: 10–15 business days.

  • Free Standard Shipping: 10–15 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to weather conditions, carrier operations, holidays, transportation disruptions, delivery location, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, please contact our customer support team so we can review the available shipping information.

5. Shipping Confirmation and Order Tracking

When your order has been shipped and tracking information is available, we will provide the relevant details by email or through the available order notification system.

Tracking information may take some time to appear or update after shipment.

If you cannot locate your tracking information, notice an unexpected delay, or have questions about your package, please contact us with your order number and tracking number, if available.

Customer Support Email: service@velqiino.com

We will review the available information and provide assistance regarding your shipment.

6. Shipping Address Changes

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We may be able to update your address before order processing or shipment begins. However, we cannot guarantee that an address change will be possible once processing has started or the package has been dispatched.

Please carefully review your shipping address, recipient name, ZIP code, and contact information before completing your purchase.

If incorrect or incomplete shipping information causes a delivery problem, we will review the circumstances and explain the available options.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery timeframe, or your tracking information indicates an unusual delay, please contact our customer support team.

To help us investigate the issue, please provide:

  • Your order number.

  • The email address used when placing your order.

  • Your tracking number, if available.

  • A description of the delivery issue.

We will review the available information and explain the appropriate next steps.

Please note that tracking updates may be delayed while the shipping carrier processes the package.

8. Undeliverable or Returned Packages

A package may be undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other delivery-related circumstances.

If your tracking information indicates that a package is undeliverable or has been returned to the sender, please contact our customer support team.

We will review the available shipping information and explain the next steps.

Any additional shipping arrangements, costs, or refund adjustments will be assessed according to the circumstances, our applicable policies, and applicable law.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team.

To help us review the issue, please provide your order number, a description of the problem, and photos of the item or packaging, if available.

We will review the information and explain the appropriate next steps.

Returns, replacements, and refunds will be handled in accordance with our Return & Refund Policy and applicable law.

Email: service@velqiino.com

Please contact us before returning an item so that we can provide the appropriate instructions.

10. Returns and Return Shipping

If you wish to return an item, please contact our customer support team before sending it back.

If your return is approved, we will provide the applicable return instructions.

Please do not send returned items before receiving instructions from our customer support team.

Our business address is not necessarily the return shipping address. Do not send returned items to our business address unless our customer support team has specifically confirmed that it is the correct destination.

For information about return eligibility, return shipping costs, and refund procedures, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, tracking information, or an existing order, please contact us using the information below.

Brand Name: velqiino

Company Name: Guangzhou Yulan Culture Co., Ltd.

Customer Support Email: service@velqiino.com

Phone: +86 20 38556025

Business Address: Room 306, No. 36 Houyuan Road, Tianhe District, Guangzhou City, Guangdong Province, China

When contacting us about a shipment, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Any changes will be applied in accordance with applicable law and will not unlawfully restrict existing customer rights.

Thank you for choosing velqiino. We appreciate your trust and look forward to providing you with a convenient shopping experience.