Terms of Purchase

Last Updated: October 29, 2026

1. Introduction

Welcome to velqiino.

These Terms of Purchase govern purchases made through the velqiino online store, including product selection, order submission, payment, order processing, shipping, cancellations, returns, and refunds.

The velqiino online store is operated by Guangzhou Yulan Culture Co., Ltd. Throughout these Terms, “we,” “us,” and “our” refer to the company operating velqiino, while “you” and “your” refer to the customer placing an order.

By placing an order through our website, you agree to these Terms of Purchase and the applicable policies published on our website.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot be waived under applicable law.

2. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate and up to date.

Actual product appearance may vary slightly due to screen settings, lighting conditions, or manufacturing differences.

Product availability may change without notice. Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable or a material error is identified after an order is submitted, we will review the circumstances and provide appropriate information or remedies in accordance with applicable law.

3. Prices, Shipping Fees, and Taxes

Product prices are displayed on the relevant product pages and during checkout.

Applicable taxes, shipping fees, and other charges, where required, will be disclosed during the purchase process in accordance with applicable law.

Our current shipping options for eligible orders within the United States are as follows.

Standard Shipping

• Shipping Fee: $3.99

• Eligible Order Value: $0.00–$38.99

• Estimated Delivery Time: 10–15 business days

Free Standard Shipping

• Shipping Fee: Free

• Minimum Order Value: $39.00

• Estimated Delivery Time: 10–15 business days

Free Standard Shipping is available for eligible orders totaling $39.00 or more, subject to the conditions displayed at checkout.

The final shipping fee, available shipping method, applicable taxes, and total amount payable will be displayed during checkout. Please review these details before submitting your order.

If a material pricing or checkout error affects an order, we will address the issue in accordance with applicable law and the circumstances of the transaction.

4. Placing an Order

To place an order, select the desired product, choose any available options, provide the required information, and complete the checkout process.

Before submitting your purchase, please review:

• The products and quantities selected.

• The applicable product prices.

• Your billing and shipping information.

• The selected shipping method and shipping fee.

• Any applicable taxes or additional charges.

• The final order total.

• The payment information provided.

You are responsible for providing accurate and complete information when placing an order.

If you discover an error after submitting your order, please contact our customer support team as soon as possible.

Email: service@velqiino.com

5. Order Confirmation and Acceptance

After you submit an order, you may receive an email acknowledging that your order has been received.

An order confirmation email does not necessarily mean that the order has been finally accepted or that every processing step has been completed.

We may review orders to verify payment, product availability, pricing accuracy, shipping information, and potential fraudulent activity.

If an order cannot be fulfilled because of an availability issue, payment problem, material pricing error, or other legitimate reason, we will review the circumstances and notify you where appropriate.

If payment has been collected for an order that is canceled or cannot be fulfilled, any required refund will be handled in accordance with applicable law.

The formation of a purchase contract will be determined by the applicable checkout terms and applicable law.

6. Payment

Payment must be submitted using a payment method available during checkout.

Payment processing may be handled by Shopify or third-party payment service providers. Available payment methods and processing requirements may vary.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If a payment cannot be authorized or processed, we may be unable to complete your order.

Payment-related information will be handled in accordance with our Privacy Policy and the applicable practices of the payment service provider.

7. Order Processing

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The delivery timeframes stated in our Shipping Policy refer to estimated shipping periods and do not necessarily include the time required to process and prepare an order before shipment.

We will make reasonable efforts to process orders in a timely manner. Actual processing and delivery times may vary.

8. Shipping and Delivery

We currently offer shipping to eligible addresses within the United States.

Our current shipping options are:

• Standard Shipping: $3.99, with an estimated delivery time of 10–15 business days.

• Free Standard Shipping: Free for eligible orders totaling $39.00 or more, with an estimated delivery time of 10–15 business days.

The applicable shipping method and fee will be displayed during checkout.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may be affected by weather conditions, carrier operations, holidays, transportation disruptions, or other circumstances.

For further information about shipping arrangements, tracking, delivery delays, and shipping issues, please review our Shipping Policy.

Our responsibilities regarding delivery and any available remedies will be determined in accordance with applicable law.

9. Order Changes and Cancellations

If you wish to change or cancel an order, please contact our customer support team as soon as possible after placing it.

Email: service@velqiino.com

We will review your order status and determine whether the requested change or cancellation can be accommodated.

Once an order has entered processing, packing, or shipment, changes or cancellations may no longer be possible.

If an order has already been shipped, you may need to follow the applicable return procedure.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights available under applicable law.

10. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable law.

Please review that policy for details about:

• Return eligibility and applicable time limits.

• Product condition requirements.

• Return request procedures.

• Return shipping costs.

• Refund processing.

• Damaged, defective, or incorrect products.

If you wish to return an item, please contact our customer support team before sending it back.

Email: service@velqiino.com

Please do not send returned items before receiving the applicable return instructions.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the issue and explain the appropriate next steps.

Any applicable refund or other remedy will be handled in accordance with our published policies and applicable law.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the item ordered, please contact our customer support team.

To help us review the issue, please provide:

• Your order number.

• The email address used when placing your order.

• A description of the problem.

• Photos of the item and packaging, if available.

We will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable law, available remedies may include a replacement, return, refund, or another appropriate resolution.

Please contact us before returning the product so that we can provide the applicable instructions.

12. Exchanges and Replacements

If you would like to exchange an item or request a replacement, please contact our customer support team to discuss the available options.

Availability may depend on the product, the nature of the issue, and current stock.

Where appropriate, we will explain the applicable procedure and handle the request in accordance with our policies and applicable law.

13. Promotions and Discounts

We may occasionally offer promotions, discounts, or other special offers.

Promotional offers may be subject to eligibility requirements, expiration dates, usage limits, or other conditions displayed with the offer.

Unless otherwise stated, promotional offers should not be assumed to be combinable with other discounts.

Applicable promotional conditions will be presented during the offer or checkout process, as appropriate.

All promotional terms will be applied in accordance with applicable law.

14. Third-Party Payment and Service Providers

Our online store may rely on third-party providers to support payment processing, website functionality, order management, shipping, and other services.

These providers may be subject to their own terms, policies, and procedures.

Your use of a third-party payment method may be subject to the provider's applicable terms and authorization requirements.

Our use of third-party providers does not eliminate any obligations or responsibilities we have under applicable law.

15. Privacy and Customer Information

We collect and process personal information as necessary to accept and fulfill orders, process payments, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.

Your personal information will be handled in accordance with our Privacy Policy and applicable law.

Please ensure that your contact information and shipping details are accurate so that we can communicate with you regarding your purchase.

16. Errors and Order Information

Please carefully review your order details before completing checkout.

If you notice an incorrect product selection, quantity, shipping address, or other order detail after submitting your purchase, contact us as soon as possible.

We will review the order status and explain whether the requested correction can be made.

Changes cannot be guaranteed once an order has entered processing or shipment.

If an error on our part affects your order, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

17. Limitation of Liability

We will fulfill our obligations relating to purchases in accordance with applicable law.

To the extent permitted by applicable law, we are not responsible for delays or disruptions caused solely by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable mandatory consumer protections, statutory warranties, or remedies relating to defective products.

Our liability and any available remedies will be determined in accordance with applicable law and the circumstances of the transaction.

18. Applicable Law and Consumer Rights

These Terms of Purchase will be interpreted and applied in accordance with applicable law.

Depending on your location and the circumstances of your purchase, mandatory consumer protection laws may provide rights relating to product quality, delivery, cancellations, refunds, and other matters.

Nothing in these Terms is intended to waive, exclude, or restrict any legal rights or remedies that cannot be waived or restricted under applicable law.

Any dispute relating to a purchase will be addressed in accordance with applicable law.

19. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, products, checkout procedures, services, or applicable legal requirements.

The revised version will be published on this page with an updated Last Updated date.

Changes will take effect as required by applicable law. Where necessary, we will provide notice or obtain consent before applying changes.

Changes affecting existing orders or customer rights will be handled in accordance with applicable law.

20. Contact Information

If you have questions about a purchase, payment, order status, shipping, cancellation, return, or refund, please contact us using the information below.

Brand Name: velqiino

Company Name: Guangzhou Yulan Culture Co., Ltd.

Customer Support Email: service@velqiino.com

Phone: +86 20 38556025

Business Address: Room 306, No. 36 Houyuan Road, Tianhe District, Guangzhou City, Guangdong Province, China

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with velqiino. We appreciate your trust and look forward to serving you.