Terms of Service

Last Updated: October 29, 2026

1. Introduction

Welcome to velqiino!

These Terms of Service (“Terms”) govern your access to and use of the velqiino website, online store, products, and related services.

The velqiino online store is operated by Guangzhou Yulan Culture Co., Ltd. Throughout these Terms, “we,” “us,” and “our” refer to the company operating velqiino, while “you” and “your” refer to any person accessing our website or using our services.

By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms and the applicable policies published on our website.

If you do not agree to these Terms, please discontinue your use of our website and services.

Nothing in these Terms is intended to exclude, restrict, or override any rights that cannot be waived under applicable law.

2. Eligibility and Use of Our Website

By using our website, you represent that you are legally permitted to use our services and enter into a binding agreement under applicable law.

If you are not legally able to enter into an agreement independently, you may use our services only with the involvement or authorization of a parent, guardian, or other legally authorized person where required.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website in a manner that violates applicable laws, infringes the rights of others, or interferes with the proper operation of our services.

3. General Conditions

We reserve the right to refuse service, restrict transactions, or limit access to certain website features where reasonably necessary for security, fraud prevention, legal compliance, or other legitimate operational reasons.

Any such action will be taken in accordance with applicable law and will not unlawfully interfere with your existing rights.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our website or services without our prior written permission, except where permitted by applicable law.

We may modify, update, suspend, or discontinue certain website features or services as necessary, subject to applicable legal requirements.

4. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, specifications, and other information on our website.

Actual product appearance may vary slightly due to screen settings, lighting conditions, manufacturing differences, or product updates.

We do not guarantee that every product description, image, or other website content will always be entirely free from errors or omissions.

Product availability may change without notice. Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable or a material error is identified after an order is submitted, we will review the circumstances and provide appropriate information or remedies in accordance with applicable law.

5. Prices, Shipping Fees, and Taxes

Product prices are displayed on the relevant product pages and during checkout.

Applicable shipping fees, taxes, and other charges, where required, will be disclosed during the purchase process in accordance with applicable law.

Our current shipping options for eligible orders within the United States are:

Standard Shipping

• Shipping Fee: $3.99

• Eligible Order Value: $0.00–$38.99

• Estimated Delivery Time: 10–15 business days

Free Standard Shipping

• Shipping Fee: Free

• Minimum Order Value: $39.00

• Estimated Delivery Time: 10–15 business days

Free Standard Shipping is available for eligible orders totaling $39.00 or more, subject to the conditions displayed at checkout.

The available shipping methods, applicable charges, and final order total will be displayed at checkout. Please review these details before completing your purchase.

If a material pricing or checkout error affects an order, we will address it in accordance with applicable law and the circumstances of the transaction.

6. Orders and Order Acceptance

Submitting an order constitutes a purchase request. An order confirmation acknowledging receipt does not necessarily mean that the order has been finally accepted or that all processing steps have been completed.

We may review orders to verify payment, product availability, pricing accuracy, shipping information, and potential fraudulent activity.

If an order cannot be fulfilled because of a product availability issue, payment problem, material pricing error, or other legitimate reason, we will review the circumstances and notify you where appropriate.

If payment has been collected for an order that is canceled or cannot be fulfilled, any required refund will be handled in accordance with applicable law.

The formation of a purchase contract will be determined by the applicable checkout terms and applicable law.

7. Payment

Payment must be submitted through a payment method made available during checkout.

Payment processing may be handled by Shopify or third-party payment service providers. Available payment methods and applicable processing requirements may vary.

You agree to provide accurate and complete billing and payment information and to use a payment method that you are authorized to use.

If a payment cannot be authorized or processed, we may be unable to complete your order.

Payment-related information will be handled in accordance with our Privacy Policy and the applicable practices of the payment service provider.

8. Order Processing

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

The shipping timeframes published on our website are estimates and do not necessarily include the time required to process and prepare an order before shipment.

We will make reasonable efforts to process orders in a timely manner. Actual processing and delivery times may vary.

9. Shipping and Delivery

We currently offer shipping to eligible addresses within the United States.

Our current shipping options and estimated delivery times are:

• Standard Shipping: $3.99, with an estimated delivery time of 10–15 business days.

• Free Standard Shipping: Free for eligible orders totaling $39.00 or more, with an estimated delivery time of 10–15 business days.

The applicable shipping method, fee, and estimated delivery time will be displayed during checkout.

These delivery timeframes are estimates and are not guaranteed arrival dates. Delays may occur due to carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

For more information about shipping, tracking, delivery delays, and other shipping matters, please review our Shipping Policy.

Our obligations regarding delivery, loss, damage, and available remedies will be determined in accordance with applicable law.

10. Order Changes and Cancellations

If you wish to change or cancel an order, please contact our customer support team as soon as possible.

Email: service@velqiino.com

We will review the order status and determine whether the requested change or cancellation can be accommodated.

Once an order has entered processing, packing, or shipment, changes or cancellations may no longer be possible.

If an order has already been shipped, you may need to follow the applicable return procedure.

Nothing in this section limits any cancellation, withdrawal, refund, or other rights available under applicable law.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy and applicable law.

Please review that policy for information about return eligibility, applicable conditions, return procedures, shipping costs, and refund processing.

If you wish to return an item, contact our customer support team before sending it back.

Email: service@velqiino.com

Please do not send returned items before receiving the applicable return instructions.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us so we can review the issue and explain the appropriate next steps.

Nothing in our policies is intended to exclude or restrict any remedies required under applicable law.

12. Intellectual Property

Unless otherwise indicated, the content on our website, including text, graphics, logos, images, product descriptions, design elements, and other materials, is owned by us, licensed to us, or otherwise used with appropriate authorization.

Such content may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, display, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. Third-Party Services and Links

Our website may use third-party services to support website hosting, payment processing, order management, shipping, analytics, customer support, and other operational functions.

Our website may also contain links to third-party websites or services for your convenience.

Third-party services may be subject to separate terms, conditions, and privacy policies.

We do not control independent third-party websites and are not responsible for their content or practices, except to the extent responsibility cannot be excluded under applicable law.

Your use of third-party services is subject to the terms applicable to those services.

14. Customer Information and Communications

When you place an order, submit information through our website, or contact our customer support team, you agree to provide information that is accurate and complete to the best of your knowledge.

You are responsible for ensuring that your order and contact information is correct and up to date.

If you submit reviews, feedback, suggestions, or other communications to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of others.

We may use feedback you voluntarily provide to improve our products and services, subject to applicable law and our Privacy Policy.

Your personal information will be handled in accordance with our Privacy Policy.

15. Prohibited Uses

You may not use our website or services:

• For unlawful, fraudulent, or deceptive purposes.

• To submit false, misleading, or unauthorized information.

• To infringe intellectual property, privacy, or other rights belonging to us or third parties.

• To interfere with website functionality, security, or availability.

• To attempt unauthorized access to accounts, systems, or networks.

• To transmit viruses, malicious code, or other harmful material.

• To engage in fraudulent transactions or interfere with payment processing.

• To collect or misuse other users' personal information without authorization.

• To circumvent security measures or abuse our services.

• In any other manner that violates these Terms or applicable law.

If we identify activity that reasonably appears to violate these restrictions, we may investigate and take appropriate action in accordance with applicable law.

16. Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other details.

We may correct errors and update information where necessary.

If an error materially affects an existing order, we will address the issue in accordance with applicable law and the circumstances of the transaction.

We will not use this section to unlawfully avoid obligations arising from an accepted order or restrict rights that cannot be waived under applicable law.

17. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide accurate information.

However, to the extent permitted by applicable law, our website and online services are provided on an “as available” basis. We do not guarantee uninterrupted website operation or that every technical issue can be prevented.

We do not warrant that all website features will always be available or that the website will be entirely free of errors.

Nothing in this section excludes or limits mandatory consumer rights, statutory warranties, product guarantees, or other protections that apply under applicable law.

18. Limitation of Liability

We will fulfill our obligations in accordance with applicable law.

To the extent permitted by applicable law, we are not responsible for disruptions caused solely by circumstances beyond our reasonable control, including certain third-party service interruptions or external technical issues.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable mandatory consumer protections, statutory warranties, or remedies relating to defective products.

Our liability and any available remedies will be determined in accordance with applicable law and the circumstances of the relevant transaction.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or waive any rights that cannot legally be waived.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

We handle personal information in accordance with our Privacy Policy and applicable law.

Please review our Privacy Policy for further information about personal information, cookies, service providers, and available privacy choices.

21. Suspension and Termination

We may suspend or restrict access to certain website features where reasonably necessary to protect website security, prevent fraud, comply with legal requirements, or address violations of these Terms.

Any suspension or restriction will be handled in accordance with applicable law.

Termination or restriction of access does not eliminate rights or obligations that have already arisen from a transaction, except as permitted by applicable law.

22. Governing Law and Consumer Rights

These Terms and transactions conducted through our website will be interpreted and applied in accordance with applicable law.

Depending on your location and the circumstances of your purchase, mandatory consumer protection laws may provide rights that cannot be excluded or restricted by contract.

Nothing in these Terms is intended to deprive you of any non-waivable legal rights or remedies.

Any dispute arising from your use of our website or a transaction with us will be addressed in accordance with applicable law.

23. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business operations, services, website features, or applicable legal requirements.

The revised version will be published on this page with an updated Last Updated date.

Changes will take effect as required by applicable law. Where necessary, we will provide notice or obtain consent before applying changes.

Any changes affecting existing orders or customer rights will be handled in accordance with applicable law.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

25. Entire Agreement

These Terms, together with the applicable policies published on our website, govern your use of our website and services, subject to any separate agreement applicable to a particular transaction.

If a conflict arises between these Terms and a mandatory legal requirement, the applicable legal requirement will prevail.

Nothing in this section limits any rights or obligations that cannot legally be excluded.

26. Contact Information

If you have questions about these Terms of Service, our website, or an order, please contact us using the information below.

Brand Name: velqiino

Company Name: Guangzhou Yulan Culture Co., Ltd.

Customer Support Email: service@velqiino.com

Phone: +86 20 38556025

Business Address: Room 306, No. 36 Houyuan Road, Tianhe District, Guangzhou City, Guangdong Province, China

For order-related inquiries, please include your order number and the email address used when placing your order so we can assist you more efficiently.

Thank you for visiting velqiino and for choosing to shop with us.